Terms & Conditions
Terms of website use
This page tells you the terms of use on which you may make use of our website www.peaceandlovewithin.com, whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
1. Information about Peace And Love Within and the website
1.1. The Website is owned and managed, operated and maintained by Peace And Love Within. The Website specialises in the holistic wellbeing services.
1.2. Peace And Love Within shall be entitled at its own discretion to suspend the Website for any reason whatsoever, including but not limited to repairs, planned maintenance or upgrades and shall not be liable to you for any such suspension or unavailability of the Website.
1.3. Peace And Love Within reserves the right to make any changes to the Website including any functionalities and content therein or to discontinue any of the features of the Website without notice.
1.4. Peace And Love Within can be contacted via the “Contact” page: https://peaceandlovewithin.com/contact/.
2. Preliminary information
2.1. By using the Website, you warrant that:
2.1.1. you are legally capable of entering into binding contracts;
2.1.2. you are not in any way prohibited by the applicable law in the jurisdiction in which you are currently located to enter into these Terms; and
2.1.3. if an individual, you are at least 18 years old. If you are under the age of 18, you should ask a parent or guardian over the age of 18 to enter into these Terms on your behalf. As a parent or guardian of someone under the age of 18, you are responsible for ensuring that person’s use of the Website and/or Services is in accordance with these Terms.
3. Accessing our site
3.1. Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
3.2. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
3.3. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
3.4. When using our site, you must comply with the provisions of our acceptable use policy.
3.5. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
4. Intellectual property rights
4.1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
4.2. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
4.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4.4. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
4.5. You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensors.
4.6. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
5. Reliance on information posted
5.1. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
6. Our site changes regularly
6.1. We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
7. Our liability
7.1. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
7.2. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site.
7.3. We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
8. Uploading material to our site
8.1. Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our acceptable use policy. You warrant that any such contribution does comply with those standards, and you indemnify us for any breach of that warranty.
8.2. Any material you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
8.3. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.
8.4. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy.
9. Viruses, hacking and other offences
9.1. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
9.2. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
10. Links from our site
10.1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
11. Jurisdiction and applicable law
11.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England.
12. Variations
12.1 We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
Terms and Conditions for the Purchase of Services
These terms and conditions set out the terms and conditions which Peace And Love Within shall provide you with any of the services listed on www.peaceandlovewithin.com (“website’) to you the customer (“you” or “customer”). Please read these terms very carefully before using the website and purchasing services through the website. You acknowledge that by accessing this website you agree to be bound by these terms. If you do not accept these terms and conditions, do not continue with your use of the website.
- Registration
1.1 In order to purchase any of the services from the Website, you shall be required to either checkout as a guest (“Guest”) or become a registered user of the Website (“Registered User”) by completing and submitting the online registration form on the Website. The link for the online registration form is sent with a “Booking Confirmation” email. By applying to be a Registered User, you consent to Peace And Love Within conducting verification and security procedures in respect of the information provided in the registration form. As a Registered User you may be able to access additional features of the Website, including without limitation the opportunity to view records of previous orders you have placed, amend your existing password, and save postal addresses for future orders.
1.2. As a Registered User, you agree to keep your username and password (“Login Details“) confidential and secure, not use your Login Details with the intent of impersonating another person, not allow any other person to use your Login Details and promptly notify Us in the event there is a breach of security or any unauthorised use of your Login Details.
2. Placing an Order
2.1. In order to purchase any of the services from the Website, you shall be required to add the service you wish to purchase to your online basket, proceed to the checkout, and fill out the payment form.
2.2. Upon completion of the payment form you will be directed to our online payment facility in order to make payment for the services. Such payment will result in you having placed an order (“Order”) for the services.
2.3. By placing an Order, you consent to Peace And Love Within conducting verification and security procedures in respect of the information provided in the Order Form.
2.4. You hereby warrant that the information provided to Peace And Love Within is true, accurate and correct. You further warrant that you shall promptly notify Peace And Love Within in the event of any changes to such information.
2.5. All services shown on the Website are subject to availability. We will inform you by e-mail as soon as possible if the service you have ordered is not available and We will not process your Order if made.
3. Formation of Contract
3.1. After placing an Order, you will receive an email from Us acknowledging that We have received your Order (“Order Confirmation Email”). Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to Us to buy a service. All Orders are subject to acceptance by Us, and We will confirm such acceptance to you by sending you an email that confirms that the purchased service has been approved (“Booking Confirmation”). The contract between Us will only be formed when We send you the Booking Confirmation (“Contract”).
3.2. The Contract will relate only to those services whose We have confirmed in the Booking Confirmation.
4. Price and Payments
4.1. The price of the services will be as quoted on our Website from time to time, except in cases of obvious error (“Price”).
4.2. Unless otherwise expressly set out to the contrary, the Price quoted on the Website shall be inclusive of applicable value added taxes.
4.3. Due to the nature of the business, you acknowledge and agree that the Price may be subject to change and variation from time to time subject always that any changes in the Price shall not be applicable to you once you have submitted your Order with Peace And Love Within.
4.4. Peace And Love Within shall use its reasonable endeavours to ensure that the Prices for the services on the Website are accurate and correct at all times. However, you acknowledge and accept that such services may at times be incorrectly priced. Where there is a discrepancy between the actual Price and the advertised Price, Peace And Love Within shall inform you of the actual Price of the service. Thereafter, you shall have the option of proceeding with your Order in consideration for the actual Price or cancelling your Order with Peace And Love Within.
4.5. You may pay for your Order using one of the methods of payment as specified on the Website. Peace And Love Within reserves the right not to process your Order if Peace And Love Within has not received payment of the service and any other additional charges, including without limitation any applicable taxes and delivery charges.
4.6. For your information, We may use third party payment handlers to process your payment and you agree that you have given Us permission to do so by complying with the terms herein.
5. Cancellation Policy
Sometimes, counselling or supervision sessions or other events have to be cancelled or rearranged. Here we set out our cancellation and refund policy. This policy applies to all our services.
5.1. Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you.
5.2. Please be advised that cancellations made up to 48 hours before a scheduled appointment via login to your account via the website, email, text, phone call, will be processed without a penalty.
5.3. Cancellations made 48 hours or less before an appointment will be subject to a charge of half of the service rate. To avoid a cancellation fee, please provide cancellation notice at least 48 hours prior to your appointment.
5.4. You can cancel or reschedule an appointment by login to your account via the website; emailing us at valerija.peaceandlovewithin@gmail.com; or texting/calling +447597448480.
5.5. We recognise that emergencies happen, even if they are rare. If you know that you might not make an appointment, please let us know when you book it. We will try to be more accommodating in such circumstances. Similarly, if a genuine emergency prevented you from attending, and also from letting us know, we could consider waiving or reducing the cancellation fee.
5.6. Should you repeatedly make and cancel appointments, we might ask for a non-refundable prepayment. We would not refund this payment, even if you cancel ahead of the usual 48-hour window.
5.7. Occasionally, circumstances might prevent us from delivering a session as agreed. We will give you as much notice as possible if this happens. We will not charge you for appointments we cancel and will do our best to re-book at a time that best suits you.
6. Workshops and events
6.1. All workshop and event bookings are fully transferable but non-refundable. If you make a substitution, please let us know in advance, if possible so that we can produce attendance certificates in the correct name. Should you need to make a last-minute change, we will email a replacement certificate as soon as possible. If you do not attend a workshop or event you have paid for, and do not send a substitute, we will send you any resources you would have received.
6.2. If we have to cancel or rearrange an event, we will give you a full refund, the opportunity to switch to the alternative date/venue or credit against a future event.
6.3. If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
7. Late arrival/missed sessions
7.1. In-person appointments:
As we book appointments at specific times, we could not see you if you arrive outside of the agreed times. So, if you arrive early, we would ask you to wait until your appointment time. Similarly, if you arrive late, we cannot extend the session to compensate. If you are over 15 minutes late and have not contacted us, we will assume you are not coming and will consider that cancellation without notice.
7.2. Online/telephone appointments
Where we are to meet online or by telephone, we will call you (unless we agreed on something different) when the session is due to start. If the call is unanswered, we will try again a few moments later. If the second attempt fails, we would ask you to contact us when you can take the call, but the session will still run from the scheduled time. If you have not contacted us within 15 minutes of the scheduled start, we also consider that cancellation without notice.
7.3. The technology we use for online and telephone counselling is very robust and rarely fails. Where it does, we will do our best to offer the appointment using another communication method. If we cannot deliver the session, and it is not our fault, we usually charge for the appointment.
8. Additional Obligations
8.1. You agree that you are solely responsible and liable for all activities on the Website carried out by your use of the Website.
8.2. You further agree that at all times, you shall not:
8.2.1. use the information presented on the Website or provided to you by Peace And Love Within for any commercial purposes; or
8.2.2. infringe any rights of any third parties.
9. Exclusion of Warranties and Limitation of Liability
9.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
10. Intellectual Property Rights
10.1. Peace And Love Within and its licensors own all patents, trade marks (whether registrable or non-registrable), copyright, designs, rights in database, rights in software (including without limitation the source code and object code) and all other proprietary rights (whether registered or not) (“Intellectual Property Rights”) relating to the Website and theservices.
10.2. You are expressly prohibited from:
10.2.1. reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website; and
10.2.2. removing, modifying, altering or using any registered or unregistered marks/logos/designs owned by us or our licensors, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Peace And Love Within or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Peace And Love Within.
10.2 Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
11. Complaints
11.1. If you have reason to believe that any of the terms herein have been breached or you have a complaint to make, by contacting us at valerija.peaceandlovewithin@gmail.com. All notification and communication to Peace And Love Within should be sent to the contact details provided herein.
12. Events Outside our Reasonable Control
12.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement that is caused by an Event Outside Our Control.
12.2. What we mean by an Event Outside Our Control. An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
12.3. If an Event Outside Our Control takes place that affects the performance of our obligations under this Agreement:
12.3.1. we will contact you as soon as reasonably possible to notify you; and
12.3.2. our obligations under this Agreement will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
13. General
13.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the Contract within 7 days of us telling you about it and we will refund you any payments you have made in advance for services not provided.
13.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.3. Nobody else has any rights under this Contract. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.4. If a court finds part of this Contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5. Even if we delay in enforcing this Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
13.6. Which laws apply to this Contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
14. Contact
14.1. All questions, comments and requests regarding this Privacy Policy should be addressed to us at valerija.peaceandlovwwithin@gmail.com.
Your concerns
If you have any concerns about material that appears on our site, please contact valerija.peaceandlovewithin@gmail.com.
Thank you for visiting our site.